Shipping

Thank you for choosing Moroccanries for your artisanal product needs. Below are the shipping terms and conditions that apply to your orders:

Order Processing Time:

  • Most of our products, including leather poufs, Turkish towels, and some ceramics, are typically in stock. Orders for these items are usually processed within 2 to 3 business days before being shipped.
  • For items such as lanterns and certain ceramics that are not readily available in our stock, we craft them upon receiving your order. Please allow 2 to 3 weeks for production before your order is shipped.

Shipping Method:

  • We utilize express shipping services provided by DHL to ensure efficient and reliable delivery of your packages.

Estimated Delivery Time:

  • Once your order has been processed and shipped, it typically takes 3 to 5 business days for your package to be delivered to your specified address.
  • Please note that delivery times are provided as estimates only. While we strive to deliver your orders promptly, unforeseen circumstances such as customs clearance delays or logistical challenges may affect the actual delivery time. We appreciate your understanding in such situations.

Customs Taxes and Duties:

  • Please be aware that customs taxes and duties are not included in the costs presented at checkout. Any applicable customs fees imposed by your country’s authorities are the responsibility of the recipient and must be settled upon delivery.

Tracking Information:

  • Once your order has been dispatched, you will receive an email notification containing tracking information. This allows you to monitor the progress of your shipment and anticipate its arrival.

Shipping Restrictions:

  • While we strive to serve customers worldwide, please note that there may be certain locations to which we are unable to ship due to logistical constraints or legal restrictions. If you have any concerns regarding shipping to your specific location, please contact us prior to placing your order.

Shipping Address Accuracy:

  • It is essential to provide accurate and complete shipping information to ensure successful delivery of your order. Moroccanries shall not be held liable for any delays or misdeliveries resulting from incorrect or incomplete address details provided by the customer.

Shipping Charges:

  • Shipping charges are calculated based on the weight of your order and the destination address. The applicable shipping fees will be displayed during the checkout process for your review before finalizing your purchase.

By placing an order with Moroccanries, you agree to abide by these shipping terms and conditions. If you have any further questions or require assistance regarding shipping, please don’t hesitate to contact us. We are here to ensure your shopping experience with us is smooth and satisfactory.

Thank you for choosing Moroccanries for your artisanal treasures!